Won't my children/employees just unplug the device?
No. Not if you have installed the tamper-proof seal (heat-shrink tubing) which
is shipped with each device.
Why won't it work on an European (QWERTZ) keyboard?
The keys are re-mapped, so you must use the default password of 'kezkatch'.
Why won't it work on a French (AZERTY) keyboard?
The keys are re-mapped, so you must use the default password of 'keykqtch'.
Does the KEYKatcher work on a
No. It only works on PS/2 keyboards. Older PC's which use the 5-pin DIN
connector require an adapter set. There is no adapter set which will allow USB
How can I save the information
that I have read out?
Once the information has been dumped into your word processor/text editor, save it as
you would any other file.
How come some characters are
not stored, such as Control characters?
When the device is being read out, the characters are coming to the computer just as
if you had typed them. If the actual control character was sent to the computer, it might
trigger undesired events to occur within the host program. These characters could be sent
to the computer in a different form, but would be of little use for the applications this
product is designed for.
Could this device be used to
restore a spreadsheet that has been lost due to a power outage/system lock-up?
No. Many characters, such as up arrow, down arrow, page up, and page down are not
stored. Trying to re-play the key sequence inside of a spreadsheet would lose most of the
Why is the device not
The device has the recording disabled, or the memory is full. To resolve this
situation, either the recording needs to be enabled through the menu options, or the
device needs to be erased through the menu options.
Why is my keyboard not working
(characters do not appear on screen)?
The KEYKatcher device is not fully plugged in.
How come nothing happens when I
type the password?
This could be due to many reasons. (1) The password was not typed
correctly; (2) There is not a host program running (i.e. WordPad) (3)
The password was not typed in sequence with no mistakes and no backspaces.
How can I type in the password
if I have made a mistake?
Just start typing the password in from the beginning. It is not necessary
to backspace over the error. Just start typing the password again, beginning with
the first character.
Will the KEYKatcher work if I
plug it into the mouse port?
No. The KEYKatcher will only work if it is plugged into the keyboard port. The
keyboard and mouse port have the same connector, which can cause confusion. The
keyboard port is generally labelled with a picture of a keyboard and/or an orange
After selecting "View
Memory", is there any way to stop the full memory dump from occuring?
No. If you really NEED to stop the KEYKatcher from dumping its memory contents,
unplug it from the back of the computer, and re-insert it. It will not continue to
send characters after it is re-inserted.
What happens when the memory
The KEYKatcher will stop recording. It will not begin recording again until the
memory has been erased (memory is erased through menu options). If you never check
the device, you are not really monitoring activity.